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Tenant Overview

Welcome to our Tenant’s Corner!

Flarent, Inc. would like to invite current and potential residents to use the Tenant Section of our Website.

We have included many pieces of helpful information which we hope will make your residency with us pleasant. Please feel free to use the menu below and you will find various subjects and forms that may be of assistance to you.

Helpful Tools

Tenant FAQ

When is my rent due and where can I pay my rent?

Our office is open Monday-Friday from 8:30AM to 5:30PM. Please be sure your remittance is properly labeled specify your rental address in the memo field of your remittance. No cash is acceptable at any time.

    Acceptable forms of rent payment:

    • Personal checks are ONLY acceptable during business hours on the first day of the month. (weekends and holidays do not make this policy exempt).
    • Cashier’s Checks, Money Orders.
    • Online: http://www.flarent.com/tenant-portal/ (Pay rent online)

How do I get help for a maintenance problem?

All maintenance requests must be made in writing. You may submit your request through our website or by emailing your property manager.

How long should I wait to hear back from someone regarding a maintenance problem?

In a non-emergency situation, please allow five working days. If you have not heard from our office or our vendor in five working days, please contact your property manager directly.

What do I do in an emergency?

EMERGENCIES causing immediate danger such as fire, gas, electrical call 911 first then follow up by placing an emergency call to our office at 407 339 5797.
Emergencies:

  • ELECTRICAL: Arcing, fire, smoke, no power, overheated fixtures.
  • FIRE: Notify fire department immediately, followed by an emergency call to the property manager.
  • HEAT: ONLY when outside temperature is below 55 degrees.
  • AIR CONDITIONING: ONLY if health risk exists as documented by a physician.
  • HEAVY STRUCTURAL DAMAGE: to roof, foundation, and walls.
  • PLUMBING: Flooding or stoppage of all drains (tenant responsible for all plumbing stoppages except when the result of roots or breakdown of fixture not caused by tenant).
  • THEFT: Notify police immediately and report details to property manager the next working day.

What am I responsible for maintaining?

Residents are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In certain situations, yard maintenance may be required. Please refer to your individual residential lease.

Do I need approval to paint or change something in the home I am renting?

Any and all changes or modifications to the property must be requested in writing to your property manager.

Do I need renter’s insurance?

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

What happens if I need to move before the end of my lease?

Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.

What do I do if I need to move out?

It is required that you provide 60 days notice in writing to Flarent, Inc. You can mail this notice through US MAIL or e-mail it to your property manager or fax at 407-339-6763.

What happens if only one roommate wants to move out?

Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re-write fee as well as the procedures for handling the security deposit.

How do we add a pet?

Contact your property manager. Review the PET ADDENDUM form for acceptability of breed. Pets must be approved and other conditions apply.

School Information

Basic Home Maintenance for Tenants: