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Tenants

Welcome to our Tenant's Corner!

Flarent, Inc. would like to invite current and potential residents to use the Tenant Section of our Website.

We have included many pieces of helpful information which we hope will make your residency with us pleasant. Please feel free to use the menu below and you will find various subjects and forms that may be of assistance to you.

Helpful Tools

Tenant FAQ

  1. When is my rent due and where can I pay my rent?
  2. How do I get help for a maintenance problem?
  3. How long should I wait to hear back from someone regarding a maintenance problem?
  4. What do I do in an emergency?
  5. What am I responsible for maintaining?
  6. Do I need approval to paint or change something in the home I am renting?
  7. Do I need renter's insurance?
  8. What happens if I need to move before the end of my lease?
  9. What do I do if I need to move out?
  10. What happens if only one roommate wants to move out?
  11. How do we add a pet?

1. When is my rent due and where can I pay my rent?

Rent is due on the 1st of each month and is considered late on the 5th. Late fees are calculated at 5% of your monthly rent.

Rent can be paid by mail or in person to:

Flarent, Inc.
1488 Seminola Boulevard
Casselberry, FL 32707

Our office is open Monday-Friday from 8:30AM to 5:30PM. Please be sure your remittance is properly labeled specify your rental address in the memo field of your remittance. No cash is acceptable at any time. No personal checks will be accepted after the first day of the month and only during open business hours. Acceptable forms of rent payment are personal checks (only the 1st of the month before closing of business day) Cashier's Checks, Money Orders.

Take the hassle out go electronic you can pay your rent online. It's easy!

It only takes a few minutes to get started! Here's what you need to do:

  1. Contact us and let us know you're interested in paying your rent online.
  2. Give us your current email address so we can send you an invitation email.
  3. When you get the invitation email (it will come from donotreply@appfolio.com), click on the link in the email to set up your account.
  4. Create a secure password and activate your account.

That's it! Now you can log in anytime, from anywhere and make payments, schedule payments, view your payment history, and more! Please ask office for more details.

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2. How do I get help for a maintenance problem?

All maintenance requests must be made in writing. You may submit your request through our website or by emailing your property manager.
Property Managers Directory

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3. How long should I wait to hear back from someone regarding a maintenance problem?

In a non-emergency situation, please allow five working days. If you have not heard from our office or our vendor in five working days, please contact your property manager directly.

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4. What do I do in an emergency?

If this is an after hour's emergency, please call 407-339-5797 and follow directions. (Examples of emergencies are active water leaking, flooding, heater not working, sparks from appliances, fire, gas odors etc.)

**For FIRE, GAS or Natural Disasters, call 911 First!**

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5. What am I responsible for maintaining?

Residents are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In certain situations, yard maintenance may be required. Please refer to your individual residential lease.

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6. Do I need approval to paint or change something in the home I am renting?

Any and all changes or modifications to the property must be requested in writing to your property manager.

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7. Do I need renter's insurance?

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

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8. What happens if I need to move before the end of my lease?

Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.

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9. What do I do if I need to move out?

It is required that you provide 60 days notice in writing to Flarent, Inc. You can mail this notice through US MAIL or e-mail it to your property manager or fax at 407-339-6763.

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10. What happens if only one roommate wants to move out?

Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re-write fee as well as the procedures for handling the security deposit.

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11. How do we add a pet?

Contact your property manager. Review the PET ADDENDUM form for acceptability of breed. Pets must be approved and other conditions apply.

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School Information

Basic Home Maintenance for Tenants:

Apply Online Rental Application

Click here to apply online!

Leasing Services

  • All inquires are responded to within 2 business days.
  • Rental Applications are processed in 2 business days to help make your house hunting as painless as possible. We adhere to clear, well-defined qualifying criteria.
  • Our residents in good standing can apply to transfer to one of our other properties without paying the application fee. Restrictions may apply.
  • Our leasing professionals have extensive knowledge of the rental market and different neighborhoods.
  • Our leasing professionals maintain showing schedules on the rental hotline for easy access. Additional showings available upon request.

Account Management

  • Your account is assigned to a Licensed Residential Property Manager that provides personal attention to you and your home.
  • Our residential business managers are trained to provide superior customer service and understand that the rental unit is your home for you and your family.
  • Each residential business manager is a seasoned and well-trained member of our staff that adheres to the landlord tenant code at all times.
  • Access your manager in an emergency 24 hours per day, seven days a week.

Maintenance & Repair

  • Easy access to emergency repairs 24 hours a day, seven days a week.
  • We carefully screen and select vendors and contractors that are not only knowledgeable but courteous and efficient in their work performed.
  • We maintain business-like relations to vendors and residents and respond in a systematic and timely manner to request for services on the property.
  • Annual inspections performed to note the general condition and to make recommendations to the Owner to insure that your rental unit is a wonderful place to call home.

Renters

How to Pay Your Rent

Your rent must be received on or before the 1st day of the month. Rent can be paid by mail or in person to:

Flarent, Inc.
1488 Seminola Blvd
Casselberry, FL 32707

Please Write Tenant name(s) and Property Address on Check!

AVOID LATE RENT…. A late fee will be assessed the 5th of the month.

Our office is open Monday through Friday from 8:30 a.m. to 5:30 p.m. PLEASE NO CASH. Personal checks will be taken ONLY the 1st of the month. Cashier's Checks or Money Order must be issued after that. If a check is received late it will be returned for replacement. Any check returned by the bank for non-payment must be replaced immediately with a money order, certified or cashier's check, plus 5% of the check amount or $30.00 charge as additional rent, whichever is higher.

Submit a Maintenance Request

EMERGENCIES causing immediate danger such as fire, gas, electrical call 911 and follow up by placing an emergency call to the property manager.

Please phone in any other emergency work orders to 407-339-5797. Any non-emergency maintenance requests can be submitted by phone or by using the following form.

Please click the "Overview  tab above to see How To's on your rental home repairs.

Emergencies:

  • ELECTRICAL: Arcing, fire, smoke, no power, overheated fixtures.
  • FIRE: Notify fire department immediately, followed by emergency call to the property manager.
  • HEAT: ONLY when outside temperature is below 55 degrees.
  • AIR CONDITIONING: ONLY if health risk exists as documented by physician.
  • HEAVY STRUCTURAL DAMAGE to roof, foundation and walls.
  • PLUMBING: Flooding or stoppage of all drains (tenant responsible for all plumbing stoppages except when the result of roots or breakdown of fixture not caused by tenant).
  • THEFT: Notify police immediately and report details to property manager the next working day.

If you have registered with the Tenant Portal please use the Tenant Portal.

Submit a Maintenance Request

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we”ll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.